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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of E C

E C

November 11, 2024

5  out of  5
rating by E C
"I can’t say enough great things about Fabiola Sears’ State Farm office! Fabiola has an incredible team that goes above and beyond to provide excellent service. Every time I reach out with a question or concern, the service managers are not only friendly and professional but also quick to resolve any issues. They have an impressive ability to problem-solve and make everything so easy and stress-free. If you’re looking for a reliable, knowledgeable, and genuinely caring team, this is the place to go!"
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Michael Coleman

November 11, 2024

5  out of  5
rating by Michael Coleman
"Great Customer Service! David Cook is very efficient and knowledgeable. State Farm is #1 in my book!"
We responded:
"Michael, thank you so much! We appreciate your business and trust in us. "
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T B

November 11, 2024

5  out of  5
rating by T B
"Ricky is very professional and quick to respond."
We responded:
"Thank you for your feedback! We appreciate your trust in us. "
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Chad Rodriguez

November 10, 2024

5  out of  5
rating by Chad Rodriguez
"Switched to State Farm and Emily who works there was fantastic. Was able to get me life insurance, car insurance and home owners insurance and it came out better than just having car insurance elsewhere. This branch is incredibly helpful and hands on if needed."
We responded:
"Thank you for trusting us to take care of what matters most! We are here for you!"
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David Carlisle

November 8, 2024

5  out of  5
rating by David Carlisle
"Fabiola Sears State Farm is fantastic! They made the insurance process simple and stress-free. The team is knowledgeable, friendly, and always ready to help. They explained my options clearly and found me the perfect coverage at a great price. I couldn’t be happier with their service—highly recommend them to anyone looking for reliable insurance support!"
We responded:
"We appreciate your business and are so thankful for your great review!"
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Jerry Harvey

November 5, 2024

5  out of  5
rating by Jerry Harvey
"When I contact the Fabiola Sears State Farm agency, my call is always answered promptly, professionally and with a genuine desire to assist me. I never feel rushed nor like I am asking a bad question as all of the team members are courteous and patient, willing to answer my question thoroughly with context and perspective to educate and help me. I appreciate their willingness to help me regardless if it is for a new policy or service need. I highly endorse this office and encourage you to speak with David, Emily, David, Ricky, Ruby, or Jerry whenever you call as they are incredibly dedicated with a passion to serve their customers!"
We responded:
"Thank you so much for your review! We appreciate your trust and are here for you!"
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Ben Norton

November 2, 2024

5  out of  5
rating by Ben Norton
"Great agency! Wonderful staff!"
We responded:
"Thank you for your kind words Ben! It’s been a pleasure getting to know you! "
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KIT KIM

October 2, 2024

5  out of  5
rating by KIT KIM
"Simply the best. Jerry helped me to save a great $$$ in very straight forward process and kindly walk thru all pieces. In recent hikes of insurance cost in Texas I forced to leave my 10+ yrs progressive service and switching whoever can serve my needs better. Yet I did not feel at home but drifting.. with Jerry's guidance and support I was able to achieve reasonable price for both my home and autos!!! Again thank you Jerry (Harvey) and your team!!!"
We responded:
"Thank you so much for your review! I am so happy to hear that we did a great job not just with pricing but with helping you walk through coverages. Thank you for trusting us with your car and home insurance!"
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Emily Rodriguez

September 30, 2024

5  out of  5
rating by Emily Rodriguez
"I have never felt more taken care of by an insurance agent & office than I have by Fabiola and her team! In the past, getting insurance has always been an impersonal transaction & it was rare that I’d even talk to a human throughout the process. It’s been a night and day difference with Fabiola’s office, from receiving a quote onwards, because they actually took the time to explain my coverages to me, the various options I had available, and made sure that my family & I received the best coverage at the best value available. I was blown away, because for the exact dollar amount that I had been paying Allstate for ONLY auto insurance, I was able to get auto (with higher limits & better coverage!), renter’s AND two life insurance policies for myself & my husband! Everybody knows State Farm’s slogan (say it with me, “like a good neighbor, State Farm is there” ☺️), but after getting to know Fabiola & her awesome team, I actually believe it! 😍"
We responded:
"Thank you for your kind words! We really appreciate you trusting us with your car and life insurance! "
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Michael Johnson

September 30, 2024

1  out of  5
rating by Michael Johnson
"Changed my mailing address but made sure principal on account stayed suddenly my bill goes up $40 and my mailing is my principal aswell. Took over 2 weeks to even get it fixed and they still wanted to new amount for insurance so I canceled it 1 day into the next month policy and they still kept the $40 + 1 day of coverage. It's 2024 and somehow can't get stuff fixed in the same week. The guy I talked to tried to help but it just seemed like he didn't have any power to do anything to help. After this happened read bunch of similar story's from statefarm on reddit. This was my first issue with them but I never had a claim and if adress changes is such a pain I could only imagine if I got in a wreck and needed to use my policy"
We responded:
"Hi Michael, your location has A LOT to do with your premium. We don’t just take money because we want to charge you more, that’s not how insurance works. We charge a prorated amount based on the information provided the day you had coverage. Sometimes even if you cancel a policy or change, we are unable to retroactively remove that as coverage was provided! I’m sorry about any frustration or confusion that this caused you. Please call or email if we can be of more assistance "
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Judy Rogers

September 24, 2024

5  out of  5
rating by Judy Rogers
"We wanted to lower our monthly bill, and wanted to stay with State Farm, as they have been super when we have needed them. David walked me step by step on options to omit without risking vital coverage. We are completely satisfied with the minor changes that were made. Thank you David Cook!"
We responded:
"Hi Judy! We are so glad we were able to help! Thank you for giving us the opportunity to discuss your policy with you and offer a solution! "
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Daniel Schlegel

September 24, 2024

1  out of  5
rating by Daniel Schlegel
"Major price gouging. Watch out for price increases. Requested response on my insurance policy and they were unresponsive."
We responded:
"Hi Daniel, I hope that we were able to explain how we come up with our pricing and how the incredibly high number of losses we have experienced in the last couple of years have affected the industry. I know sometimes that’s not what you want to hear, but we are not targeting you, it is all part of being in a pool of risk. If you want to talk further please call or email!"
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Murali Meduri

September 6, 2024

5  out of  5
rating by Murali Meduri
"Today I purchased auto policy with Mr Jerry Harvey, he is very knowledgeable and he shared all the info what I need to reach my requirements and too it's finished very easily and smooth, finally I'm very happy work with Mr Jerry Harvey, thank you Jerry Harvey for your support"
We responded:
"Murali thank you so much for trusting us with your car insurance!"
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Susan Hatfield

September 6, 2024

5  out of  5
rating by Susan Hatfield
"This agency is fabulous. The whole staff is very efficient and knowledgeable . I know I will get my questions and concerns addressed promptly. And they are very friendly and I never feel rushed or unappreciated !"
We responded:
"Susan, we love having you as a customer! Thank you for your trust and your kind words "
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Richard Elliott

September 5, 2024

5  out of  5
rating by Richard Elliott
"I went in to meet Jerry Harvey face to face and he expertly explained every aspect and item in my policy so that I was able to make the best decisions for myself and my home. We then combed through all available discounts to take advantage of those. It was a great experience and one I highly recommend for your insurance needs."
We responded:
"Thank you so much Richard. It was great to meet you yesterday, it is our pleasure to be your agent!"
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Bruce Khanhkham

September 5, 2024

5  out of  5
rating by Bruce Khanhkham
"Mr.Jerry Harvey with Fabiola Sears-State Farm Insurance Agent was very friendly, kind, knowledgeable, and was very helpful as soon as I walked into his office in Frisco. I was there to renew 3 of my vehicles and a house policies since they were about to expire with the other insurance company which the premiums were increasing exponentially."
We responded:
"Bruce, I am so happy to hear you had a great experience working with my office, and that Jerry took care of you and your car and home insurance! Thank you for trusting us!"
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Audrey Barry

September 4, 2024

5  out of  5
rating by Audrey Barry
"Ricky helped me get my life insurance set up for me and my family. He explained everything well and made it an easy process. Thank you!"
We responded:
"Audrey, I am so glad Ricky was able to help you protect your family! We appreciate you trusting us with your life insurance needs. "
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ricky estrada

August 29, 2024

5  out of  5
rating by ricky estrada
"Had the pleasure of working with Fabiola Sears State Farm Agency to set up my life insurance. Staff members were very helpful and great to work with. Keep up the good work!"
We responded:
"Ricky, thank you so much for your kind words! We loved helping you with your life insurance!"
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Ryan Phillips

August 29, 2024

5  out of  5
rating by Ryan Phillips
"Jerry Harvey was fantastic to work with! I've worked with a number of agents over the years and Jerry definitely stands out! He helped me with a new homeowner's policy and was extremely communicative, diligent, and even spoke with the real estate agents involved in the home sale on my behalf. Can't recommend Jerry and the Fabiola Sears team enough!"
We responded:
"Ryan, thank you so much for your nice review! I am so happy to hear that Jerry helped you with your home policy! We are here to make sure you understand all the coverages and make the best decision possible for your situation "
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TERESA CHANDLER

August 27, 2024

5  out of  5
rating by TERESA CHANDLER
"Making the customer feel important and valued was David Carlisle’s strength as I visited the office to transfer policy after having a bad experience at another agency. Thank you"
We responded:
"Teresa, thank you so much for your review! We do try to make it a priority to make our customers feel important, because you ARE important! Thank you for your business!"
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heidi comiskey

August 24, 2024

5  out of  5
rating by heidi comiskey
"I met with David Cook to review my auto and homeowner insurance policies to see how competitive State Farm is compared to other insurance companies. David and I went over each policy, and I am happy to report that State Farm beat other companies prices for comparable coverage. David was patient in answering all of my questions to my satisfaction. I highly recommend Fabiola Sears - State Farm Insurance Agency."
We responded:
"Heidi! Thank you so much. Your kind words made my day, and David’s too! We appreciate your business and are always here for you!"
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Arthur Dyer

August 23, 2024

5  out of  5
rating by Arthur Dyer
"Jerry was very professional and an absolute pleasure to work with through out the entire process. If you’re reading this I just wanted to say thank you, 5 stars"
We responded:
"Thank you so much Artie, we love to hear when our customers are happy!"
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Ashish Paunikar

August 19, 2024

1  out of  5
rating by Ashish Paunikar
"Horrible customer service. I wanted to cancel my policy with them but they make it so difficult to cancel. They want to get on a call and waste my time. They also want the declaration page from another carrier. I haven't been asked for declaration by any other insurance provider. Just stay away from this agent..."
We responded:
"Hi Ashish, I’m sorry you felt that the process was difficult. Believe it or not, the cancellation process requires that we fill out all the questions on the screen, just like every other transaction. My team is trained to make sure we gather all the information necessary to not make the process slower For you. Proving a declarations page is not uncommon in the industry, in fact this is a common practice that allows us to quickly look at the page and input the information we need. I will say that my team is also trained to make sure everyone gets treated with respect regardless of their demeanor, and your attitude towards my team was not super friendly, that didn’t help the process and it definitely was a waste of your time and ours. We wish you luck in your future endeavors. "
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Danni Smith

August 18, 2024

5  out of  5
rating by Danni Smith
"Fabiola Sears Statefarm is an agency that truly cares about their clients. The team members at this agency have proven time after time how dedicated they are to making sure their clients are well taken care of. One in particular is David Cook who worked directly with me to ensure that I not only obtain adequate coverage but he will go above and beyond to ensure I retain my coverage. I received constant communication concerning my policies and any servicing needs were handled promptly. Thank you for caring and your outstanding customer service David Cook!😊"
We responded:
"Danni, thank you for the privilege of being your go to for your insurance needs! We are so glad you are part of the family! And thank you for the shout out to David! He does a great job!"
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Uday Kumar

August 15, 2024

5  out of  5
rating by Uday Kumar
"Good !"
We responded:
"Thank you Uday! It’s a pleasure doing business with you!"